Ice Storm Update No. 5

Dear Friends and Neighbours,

Toronto Hydro is reporting that power remains out for approximately 25,000 homes.

I have spent the day advocating for the many neighbourhoods and streets that remain in the dark in Ward 25, including Hoggs Hollow, the area north of Yonge and York Mills and Don Mills.

I have done everything I can, including constant communication with senior Toronto Hydro staff, to push Toronto Hydro to direct crews to Ward 25 priorities – seven days is far, far too long to remain without heat or power.

If you are still without power and haven’t already let me know, please respond to this email and write your address in the subject line and I will do my best to advocate on your behalf.

Due to the high volume of phone calls and emails, I may not be able to respond personally but I will ensure that your address comes to Toronto Hydro’s attention.

Alternatively, you can report an outage directly to Toronto Hydro at (416) 542-8000 or online at

If Toronto Hydro is reporting that your neighbourhood has power but you remain in the dark, please do the following:

  • Check to see if your neighbours have power, if they don’t, it is likely that more work is to be done on your street.
  • If your home is the only house without electricity, check your electrical panel inside the home to see if the breakers are in the “on” position.
  • Check outside to see if the electrical equipment on your home is damaged or if the service wire is “down”.  If the wire is down, please stay back and contact a licensed ECRA/ESA electrical contractor.
  • If you have completed the above and your power is still out, please report your outage to 416-542-8000.

If the electrical equipment on your home is damaged of if the service wire is down, it will need to be repaired by a licensed ESA electrical contractor before Toronto Hydro will reconnect your house.

Your electrical contractor will walk you through the process, but here it is in brief:

Once the electrician has repaired the damaged equipment, they must contact the Electrical Safety Authority (ESA) to have it inspected. An ESA inspection number will then be provided to either you or the electrician.

At this point, you should contact Toronto Hydro at 416-542-8000 and provide them with the ESA inspection number as well as your contact number. Your contact number is for the Toronto Hydro crews to contact you 30 minutes prior to their arrival because, for safety reasons,Toronto Hydro requires someone at the property for reconnection.

You can find a list of licensed ESA electrical contractors at (click on the “Find a Licensed Electrical Contractor in my Area link).

More information is available here:

**Tree Related Debris**

Work to clear tree debris is underway and is expected to continue for approximately six weeks.

Tree branches that have fallen on private property and are of a manageable size that can be dragged to the City’s right-of-way (i.e., to the curb) will be picked up. Please do not place debris on the sidewalk.

Large limb or stem (body) wood from private trees that have fallen on private property should not be taken to the curb. Property owners should contact a private contractor to remove this material. City crews cannot go onto private property to clear private trees that have fallen on private property.

You do not require a permit to remove damaged or downed trees.

**Waste Pickup**

This week and next week, curbside collection on Wednesday, Thursday and Friday will move forward one day. This means that Wednesday collection moves to Thursday, Thursday collection moves to Friday, and Friday collection moves to Saturday. Changes are reflected in the residential collection calendar. Due to downed trees and hydro wires, collection vehicles are not able to reach some areas. There may also be delays. Residents should leave their materials out until they are collected. If required, additional collection crews will work on Monday (not a regularly scheduled collection day).

If you have organic material (food waste) that cannot fit in the Green Bin, please set it out in a clear plastic bag. Food waste will be collected on your regularly scheduled collection day.

I’ve been advised by Solid Waste Management staff that extra tags are not required.


Parents of children attending City of Toronto child care centres are asked to call ahead to ensure that the centre is open.

**Food Safety**

Residents who have been without power, or recently had their power restored, are advised to reduce the risk of a foodborne illness:

  • If you have been without power for 24 hours or longer, all food in the fridge should be thrown out.
  • During a power outage of 48 hours or longer, all food in the freezer should be thrown out.
  • Any leftover cooked food that cannot be reheated or stored in a working refrigerator or freezer should be thrown out.

More food safety tips are available at

I have pasted below information from previous updates on freezing pipes and radiators and power outage tips as well as the addresses of the city’s warming centres, which remain open.

For the latest updates, please check my website (, Facebook ( and Twitter (

As always, please don’t hesitate with any other questions or concerns.

Warm regards,


The city’s 12 warming centres continue to operate. Pets are welcome. They are:

  • Dennis R Timbrell Community Centre, 29 St. Denis Drive (Eglinton/DonMills)
  • Malvern Community Centre, 30 Sewells Rd, (Neilson/Finch)
  • Agincourt Community Centre, 31 Glen Walford Rd (Sheppard/Midland)
  • Driftwood Community Centre, 4401 Jane Street (between Finch and Steeles)
  • Mitchell Field Community Centre, 89 Church Avenue (Yonge/Finch)
  • Joseph P Piccinini Community Centre, 1369 St Clair Avenue West (St Clair/Keele)
  • Matty Eckler Community Centre, 953 Gerrard Street East (Pape/Gerrard)
  • Franklin Horner Community Centre, 432 Horner Avenue (Kipling/Lakeshore)
  • 2 Civic Centre Court – Adjacent to Etobicoke Community Centre (West Mall and 427)

 In addition, 13 Toronto Police Service facilitates have community rooms available as warming centres around the clock. They are:

  • Division 11 – 2054 Davenport Road (Davenport/Osler)
  • Division 12 – 200 Trethewey Drive (Trethewey/Black Creek)
  • Division 14 – 350 Dovercourt Road (College/Dovercourt)
  • Division 22 – 3699 Bloor Street West (Bloor West/Dundas West)
  • Division 23 – 5230 Finch Avenue West (Kipling/Finch)
  • Division 31 – 40 Norfinch Road (Norfinch/Finch West)
  • Division 33 – 50 Upjohn Road (York Mills/Don Mills)
  • Division 42 – 242 Milner Avenue (Milner/Markham)
  • Division 43 – 4331 Lawrence Ave. E (Lawrence Ave. E/ Kingston Road)
  • Division 51 – 51 Parliament Street (Front/Parliament)
  • Division 52 – 255 Dundas Street West (LOBBY ONLY)
  • Toronto Police Service College – 70 Birmingham Street (Birmingham/Fifth)
  • Toronto Police Service Headquarters – 40 College Street (College/Bay)

 The following are some tips for dealing with a power outage:

  • Unplug or turn off all appliances to avoid possible damage when power resumes
  • Turn off water to the clothes washer and dishwasher if they are in use when the power goes out
  • Leave a light or radio on so you will know when power is restored
  • When power has been restored, check all fuses to ensure that none have been blown, before calling Toronto Hydro
  • Plug in only the most essential appliances first, and wait 10 to 15 minutes to give the electrical system time to stabilize before connecting everything else.

 After power is restored, try to limit electricity use to help relieve potential strain on the system. Energy conservation tips include:

  • Turning off all non-essential internal and external lights
  • Limiting the use of major power-consuming equipment such as dishwashers, washers and dryers

 **Freezing Pipes and Radiators**

 Many residents have asked about radiators and the possibility of freezing. If your heating system is hot water and your are concerned about freezing, you can drain your hot water heating system. If you do not have the necessary know-how, you may need to contact a heating/plumbing professional for assistance.

 Similarly, if you don’t have heat in your home and the temperature drops to well below freezing, consider leaving a tap open enough for a trickle of water so that there is some movement of water in the pipes that might be vulnerable to freezing.

 If you are leaving your home, you can shut off the main service valve in your basement and open your lowers tap to drain the water out of your plumbing to prevent them from freezing.

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